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User Guide

FAQs about your order
About my account
How to place an order
Payment Method
Shipment terms
Discount Coupons
Customs Clearance
Tips to use Auto Diagnostic Obd


Note: The Frequently Asked Questions (FAQ) has been written,FAQs are special for customers confused questions. If you are new to our website ,you can view Autodiagnosticobd FAQs. If you have any question when you place the order, pls free contact with us.

1. FAQs about your order

Q: What is warranty of your items?
A: All items purchased from Autodiagnosticobd.com all have one year warranty

Q: Do you accept cash on delivery(COD)?
A:  Sorry , all our orders are delivery against the payment, haven't the service of cash on delivery (COD)

Q: When I place the order today, How long will get my parcel?
A: Different shipping methods have different time. If you choose DHL, FEDEX, UPS, just 3-5days. If you choose EMS,CNpost, need about 5-10days. If you choose HKpost, SWpost, Global mail, need 10-20days.

Q: How much is the shipping cost?
A: You can register on autodiagnosticobd.com, just choose the item that you want to order, add it to cart, then click the Shipping Estimator, you will check the shipping cost.

Q: I haven't the paypal, how to order?
A: We accept payment via paypal, western union, money gram and bank transfer. If you do not have paypal, you can choose the other three payment methods.

Q: What is your working time?
A: Our website 24hours open. Our customer service working time from 9 a.m-11 p.m chinese time. You can email us 7/24 and you can call us at this 15 hours.

Q: What can i do after i place the order?
A: After you place order and check out successfully, you can go to my order to check your order status. Your order will be handle within 48hours. System will update your shipping information after ship it out. you also can check the email(the user email)

2. About my account

If you are new customers from autodiagnosticobd.com, pls Join free to register. After you place the order, you can Login your account, check the order informatin, and change the shipping address, if you Forget Login password, just click: http://www.autodiagnosticobd.com/index.php?main_page=password_forgotten

3.How to place an order

Find the product you interest, this chart about how to purchase processing may help you.



4.Payment Method

Please make sure use the same address as your paypal shipping address; otherwise we will cancel your order and refund your payment. About Dropship Service , pls read.

5.Shipment terms

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instructions.

6.Discount Coupons

When you place the order, you can use the Coupon Code,more information, pls check.

7.Customs Clearance

When you place the order, if you have any questions about Customs Clearance and Import Duty, pls contact with us, we will give the suggestion. and help your clear customs.

8.Tips to use Autodiagnosticobd

More further questions, you can direct to contact us. Thanks, enjoy your shopping.

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