Auto Diagnostic OBD Online Shopping Mall Buyer Protection Plan
Welcome to Auto Diagnostic OBD Online Shopping Buyer Protection. When you decide to make order on a new website, you may have some confused about warranty. We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.
What guarantees can I get from auto diagnostic obd?
1. Not receive parcel.
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
2. Damage, Wrong, Not full parcel.
If the package is damaged during delivery, we will help you to contact with shipping company to get a complaint. If your item is significantly different from the seller’s description you can get a full refund or You can choose a partial refund and keep the product.
3. Quality problem.
Product can not work once you receive it while no damage. In such situation, pls tell us once you get it and we will arrange send back, once confirmed you said is true after we get the item, you can get full refund.
4. Physical Damaged Products.
If the product is damaged by yourself, we can help you repair for free.
5. Delivery significantly delayed.
In this situation, pls contact sales timely when you found package status unnormal, we will contact delivery company then help you solve this problem ASAP.
6. Customs Duty.
In order to avoid or reduce Customs Duty, pls make homework of your local taxes before your order, then tell us how much write on customs invoice. Usually, in our experience of send package to customers countries, we can write less in customs invoice to avoid this taxes. But If unlucky, we will provide appropriate proof of your payment to reduce your taxes, and next time if you order again, we will give big discount.
How does Auto Diagnostic OBD Buyer Protection work?
1. Contact the seller to get Returns
Authorized return must be shipped prepaid. Unless authorized and prepaid, return will be delayed in processing. Note: For your own protection, insure return shipment.
2. Contact the seller to get Refunds
If your item is significantly different from the seller’s description you can get a full refund.
1)12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
About return requirement:
Return items back is available only after you contact with our sales representative about the problems and do as per our ways after communication. If not, all responsibilities are yours, thanks.
Since our Chinese customs will charge us a high tax if you write the real value on the custom invoice for those returning goods, so please do remember to do us a favor to write a low invoice value, such as USD38（exact amount write as per our sales request), and please write the product name like this: Power Adapter or Power Inverter or IC programming unit, pls do don’t write brand name or exactly product name! thank you very much for your kind considerations!
Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!
If your send via express (UPS/DHL/TNT/FEDEX) and the faulty item is blocked or seized by chinese customs. Our company don’t pay any responsibility.
The exact address for the returned goods, pls send email to email@example.com.