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About Your Order

As new users to our website autodiagnosticobd.com, you may have some confused questions about your order, AutoDiagnosticobd.com some FAQS to solve your problems to make order.

Q1: Hi,sir,did you get my money or send the item out?

Q:Hi,sir,did you get my money or send the item out?

A:Dear friend,Thanks for your order on our website. We are pleased to inform you that your order will be deal with in 1-2 working days after receiving your confirmation letter.Then you can login to our website to check your order status or contact with our customer service team.Thanks!

Q2: Sir,could you offer me a number to track my item?

Q:Hi,Sir,could you offer me a number to track my item?

A:Dear friend,all your parcel we will ship in 48 hours when confirmation your delivery address,then you can login to our website to check status , and about the tracking link you can click Shipping terms. Hope you can receive ASAP.

Q3: To whom it is concerned,I still did not get it within 14 days,then how can you help me?

Q:To whom it is concerned,I still did not get it within 14 days,then how can you help me?

A:Dear Sir/Madam,Thanks for your email.We are sure that your item was sent by airmail and the delivery itme is usually within 14 days but sometimes it may take little more time by some unexpected conditions.So please kindly extend several days to track and then contact us for some news.

Q4: I want to change our address because the one I offer actually is not the ideal I like.and how to do it?

Q:I want to change our address because the one I offer actually is not the ideal I like.and how to do it?

A:Thanks for your email.your item will be sent out to the new address you offered.and the delivery of this item is around 7-14 business days.If you have any other question,feel free to contact with me.Please thanks again.

Q5:If I want to change the shipping methods, what should I do?

Q:If I want to change the shipping methods, what should I do?

A:If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

More questions you can direct to contact with our customer service or send email to adktechobd@gmail.com.

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